Privacy Notice

In order for the The Clive Arms to process your booking we collect personally identifiable information relating to you including name, address, phone number, email address, credit/ debit card information. We will only use your Personal Information for the purpose(s) for which you provide it to us – including, respond to your enquiries, make reservations and process payments, communicate with you about your booking, products, services and promotional offers, update our records and maintain any on-line account you may have with us, prevent or detect fraud or abuses of our website. We do not pass on personal details of our customers to third parties. From time to time we employ other companies to perform functions on our behalf including sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

PROMOTIONAL OFFERS
If you have consented in advance we will send you information on our promotional offers and those offered by our other businesses. If you no longer want to receive such offers, please notify us by email INFO@THECLIVE.CO.UK

FRAUD / CREDIT RISK:
Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer. We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

SECURITY
We employ security measures to prevent unauthorised access to information that we collect online. We use a secure online order form for all purchases made via the website. All data transmitted via this form (including credit card details) is 2048bit encrypted to ensure secure transmission. Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. A cookie is a text-only string of information that a website transfers to your computer’s hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value – usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
To enable the personalisation features on our website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line.
To compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website and the service to our customers. We cannot identify you personally in this way. 

DISABLING / ENABLING COOKIES 
You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website. 

CONTROLLER OF YOUR INFORMATION
Information which you provide to us or we gather from the website or via other information collection methods is controlled primarily by: Ludlow Food Centre Limited, Registered in England:0441267 Registered Office: Elgar House, Holmer Road, Hereford. HR4 9SF